Service Delivery Coordinator

Key Responsibilities:

Recruitment

• Ensure full TA cycle is adhered to

• Recruitment Administration

• Assist in full candidate journey

• Advertising roles

• Initial candidate screening

• Advising and guiding candidates through the process

• Arranging interviews

• Reference checks, medicals, uniforms, and ad hoc requests as needed.

• Support candidates through the recruitment process including aftercare assistance

• Consistently grow the candidate pipeline, filling it with high calibre candidates through multiple sourcing channels

Administrative Support Responsibilities

• Develop and maintain strong working relationships with hiring manager in a variety of departments.

• Perform work in accordance with the designated KPI’s and SLA’s

• Support candidates through the recruitment process including aftercare assistance

• Conducting Cpl induction and completion of Manual Handling training (training provided)

• Completion of system set up for all new hires

• Support employees on any HR issues or queries they may have and facilitating actions to resolve these in a timely manner.

• Supporting administration around agency and contractor’s compliance

• Maintaining of monthly and quarterly reporting for Finance, EHS, HR (recruitment+ attrition) for both client and Cpl.

• Participate in the development of presentations and relevant material for clients.

• Supporting with Disciplinary and Grievances ensuring accurate and timely resolution and documentation of concerns or issues

• AOB/ escalations or adhoc requests from the site

Skills/experience/competencies required:

• Minimum of 2 years’ experience recruitment, HR or experience within a Managed Service (MSP/RPO)

• Excellent stakeholder engagement skills and communicating effectively.

• Autonomous, innovative and solution focused.

• Strong organisational and reporting skills.

• Ability to prioritize work from multiple stakeholders in a high volume, dynamic environment.

• Proficiency in MS Office Products, particularly, Word, Excel & PowerPoint. Familiarisation with Teams, One Note beneficial and Salesforce beneficial