Service Delivery Coordinator

About the role

We are looking for a motivated and organised Service Delivery Coordinator to join our Global Delivery Team (GDT) based in Bali, Indonesia. In this role, you will be the central point of coordination between our customers, onsite field engineers, ISPs, and IT vendors across multiple countries — ensuring network installation projects are delivered on time and within SLA. This is a great opportunity for someone with a background in IT project coordination or service delivery who enjoys working in a fast-paced, cross-functional, and globally connected environment.

Key responsibilities

• Provide remote coordination and consultancy support to onsite field engineers (local partners) for network installations across multiple countries in the region
• Serve as the escalation point for customer issues, coordinating with field engineers and vendors to resolve incidents within agreed SLAs
• Manage end-to-end project deliverables and produce daily status reports for Singapore Regional HQ and customers
• Coordinate installation schedules with partner ISPs and field engineers for Internet provisioning and SD-WAN equipment deployment, including post-installation testing
• Maintain project schedules, documentation, and track technical issues through to resolution
• Remotely manage and communicate with Internet service providers, field engineering partners, and IT vendors globally
• Facilitate cross-vendor collaboration covering logistics such as equipment shipping and multi-party scheduling across different time zones
• Work closely with the Singapore RHQ and GDT colleagues to ensure seamless regional service delivery

About you

• Diploma or Degree in any discipline; an IT-related field is an advantage
• 3–4 years of experience in customer service, project coordination, or IT service delivery
• Exposure to IT infrastructure projects — such as network installations, ISP coordination, or SD-WAN deployments — is preferred but not mandatory (technical training will be provided)
• Prior experience working with Internet Service Providers (ISPs) or IT vendors will be a distinct advantage
• Strong customer service orientation with the ability to manage expectations and communicate clearly under pressure
• Comfortable working across multiple time zones and adapting to varying operational hours when needed
• Proficient in Bahasa Indonesia and English
• Organised, detail-oriented, and able to juggle multiple projects simultaneously