Service Delivery Coordinator

About BEEAH

BEEAH is pioneering sustainability and inspiring innovation to empower humanity’s future. Through innovation, full-circle resource management, and digital transformation, BEEAH is addressing environmental challenges, deploying the latest technologies, and creating the roadmap for a smart and sustainable future. Renowned for groundbreaking environmental innovations and smart solutions, BEEAH operates across the United Arab Emirates, the Kingdom of Saudi Arabia, and Egypt, to create a better tomorrow for all.

Job Description:

We are currently seeking a highly motivated and organized Service Delivery Officer to join our BEEAH Abu Dhabi team. This role is responsible for controlling and supervising the fleet team members which includes organizing their workload & plan tasks, allocating work and monitor their performance.

Key Responsibilities:

• Ensure Vehicle availability for executing the Waste Collection and related activities.
• Ensure the vehicles dispatch and complete their tasks on time.
• Check driver’s attendance at start and end of every shift and update the data entry in the system.
• Follow up with drivers to ensure they maintain proper waste manifests and check list for vehicles.
• Ensure that all the vehicles are accident free, clean, properly maintained and covered under insurance policy & government road permits.
• Coordinate with Workshop department in the event of vehicle breakdown and accident.
• Reroute the vehicle or arrange replacement vehicle in case of accident or breakdown to avoid miss collection.
• Ensure that all drivers are qualified & fit to drive the waste collection vehicles as per their assignment.
• Maintain in the system all the data and reports related to fleet and driver.
• Communicate all the work progress, problems and decisions with line Superior.
• Update the Daily Dispatch Map and Master Sheet as per the daily dispatches.
• Ensure that all the drivers follow the HSE procedures.
• Providing Daily/Weekly/Monthly Fleet related Reports as required by the Line Manager
• Send all vehicles for washing and Greasing daily as per the plan.
• Monitor the Vehicle Traffic Fines on regular basis and report it with the user details to the Line Manager on Monthly basis or as frequently as required.

Qualifications and Experience:

• High School / Degree / Diploma in any discipline
• 2 – 5 years of experience in Service Delivery / Fleet Dispatching / Transport Coordination
• Waste Management industry experience in UAE will be an added advantage

Skills:

• Intermediate Verbal and written Communication skills in English.
• Knowledge of Arabic will be a plus
• Knowledge of Hindi / Urdu will be a plus
• Knowledge of Waste management
• Knowledge of fleet inspection & control
• Knowledge of safety at worksite & First Aid
• Knowledge of AD Traffic laws & regulations
• Basic Computer skills
• Willingness to interact and deal with drivers & unskilled workers