Service Delivery Engineer

Zed Technologies is a leading health technology company transforming healthcare delivery through secure patient and referrer engagement solutions. Our unique last-mile platform enables the seamless and secure distribution of diagnostic imaging studies and reports directly to patients and referring physicians, creating a more connected and efficient healthcare experience.

As we enter into our next phase of growth, we are focused on scaling our operations, strengthening governance, and building the systems and processes required to support sustained expansion across multiple regions. This growth presents an opportunity for experienced professionals  to contribute to a high-impact, mission-driven organisation operating in a regulated and evolving healthcare environment.

As a Service Delivery Engineer,  you will:

• be responsible for the implementation of our product Zed Link
• actively engage in stakeholder communication and project coordination
• apply your knowledge in healthcare interoperability and integration
• apply your technical troubleshooting skills to drive successful deployments
• facilitate effective training and knowledge transfer
• support commercial operations and pre-sales activities
• comply with Zed's quality and other regulatory frameworks

What you'll bring

• Exceptional communication skills, and ability to collaborate with different teams
• Strong analytical and problem-solving skills
• Excellent planning and organisational skills
• Strong technical documentation skills
• Experience with healthcare interoperability standards, including DICOM and HL7
• Solid working knowledge of relational databases and SQL (particularly Microsoft SQL Server)
• Solid infrastructure knowledge
• Understanding of cybersecurity principles