Service Delivery Engineer (Security)

Key Highlights

• Role Focus: Technical Delivery for MSSP, Incident Investigation (Tier 1/2) and Onboarding
• Key Tech Stack: Microsoft Sentinel / Defender / CrowdStrike Falcon / AWS & Azure Security
• Growth: Continuous career development supported by Central Cybersecurity SMEs

Job Duties

• Incident Investigation & Response: Perform Tier 1/2 security event triage, incident analysis, root cause investigation, and threat remediation recommendations across endpoint, identity, network, and cloud environments.
• MSSP Platform & Onboarding: Support customer onboarding, SIEM / EDR / MDR log integration, and detection policy tuning (e.g., Microsoft Sentinel, Defender, CrowdStrike).
• Operational Execution: Execute daily security operations in alignment with SLAs, playbooks, and runbooks; escalate complex threats to Central Cybersecurity SMEs.
• Customer & Advisory Support: Assist the Security Manager / SDM in technical service reviews and provide threat analysis and remediation advice to clients' technical teams.
• Continuous Improvement: Document investigation findings and contribute to security automation, playbooks, and knowledge transfer.

Requirements

• 3–5 years of hands-on experience in SOC, MDR, Incident Response, or MSSP technical delivery.
• Hands-on proficiency in SIEM and EDR/MDR platforms (Microsoft Sentinel, Defender, or CrowdStrike Falcon preferred).
• Sound understanding of Cloud Security monitoring (AWS, Azure, or GCP) and log analysis.
• Experience in detection rule tuning, troubleshooting, and incident triage.
• Knowledge of cybersecurity frameworks such as MITRE ATT&CK, NIST, or ISO 27001 is preferred.
• Strong analytical capabilities, proactive learning mindset, and effective technical communication skills for client-facing discussions.
• Degree in Computer Science, IT, Mathematics, or related disciplines.
• Professional certifications (e.g., ECIH, CCSP, AWS Security, Microsoft Security, CrowdStrike) are a plus.

What we offer

• Performance-based bonuses
• Group medical insurance
• Examination & education allowance
• Paid birthday leave
• Compensation leave
• Early release on Festive Occasions
• Vibrant team culture with company events, team-building activities and career progression

About us
eCloudvalley Technology (HK) Limited is a leading IT service provider specialising in cloud solutions, managed IT services and digital transformation. We are committed to helping businesses optimise their IT infrastructure and achieve their digital goals. With a focus on innovation, reliability and customer success, we have built a reputation for delivering high-quality services to enterprise clients across various industries. Our team comprises experienced IT professionals dedicated to providing exceptional technical expertise and outstanding customer service. We foster a culture of continuous improvement and invest in our people to ensure we remain at the forefront of technology solutions.