Service Delivery Executive

About SK tes

SK tes is a global leader in secure and sustainable technology lifecycle management services. From secure IT asset disposition to advanced materials recovery, our approach is built on a simple principle: extending the value of resources while minimising environmental impact.

Over the years, this commitment has delivered tangible outcomes—supporting circularity, reducing landfill, and helping organisations achieve their sustainability and data security goals. Responsible recycling today is critical to sustaining tomorrow, and at SK tes, we are committed to building a more sustainable future through operational excellence and innovation.

Job Summary

The Service Delivery Executive is responsible for coordinating operational requirements, maintaining proper documentation and records, supporting internal and external stakeholders, and ensuring compliance with company procedures, customer requirements, and applicable standards.

In this role, you will support the team’s daily operations and ensure assigned activities are completed accurately, efficiently, and on time.

Job Responsibilities:
Consistently and effectively learn existing and new products/programs.

Manage and coordinate day-to-day operational activities within the assigned scope.

Ensure tasks, requests, and deliverables are completed accurately and within agreed timelines.

Coordinate with internal departments such as Operations, Logistics, Finance, Sales, and other relevant teams.

Communicate and follow up with customers, vendors, and other stakeholders when required.

Prepare, maintain, and update operational records, reports, trackers, and supporting documentation.

Be able to accurately gather details, facts, and information from clients & customers, and make confident suggestions.

Support process improvements to enhance operational efficiency, accuracy, and service quality.

Support issue resolution and escalate operational risks or service issues to the Team Lead/Manager when necessary.

Provide backup support to team members and perform other duties assigned by the Team Lead/Manager.

Working Relationships:
Effectively Build, Grow and Maintain positive, professional internal and external relationships, which align with Company policies, procedures, guidelines, principles, and core values.

Proactively establish and maintain positive & effective working relationships with all team members and support department personnel.

This role is focused as a supporting role for the Business Development/Marketing Manager.

Job Requirement:
In-Bound Sales Experience Preferred / Service delivery Experience Preferred

You must be self-motivated to quote/bid, quick and eager to learn, and driven to achieve high-performance standards.

Hard working, self-motivated, and positive attitude.

Positively embraces; learning, change, problem-solving, and multitasking.

Ability to effectively communicate with all levels of customers, verbally and written English and Chinese.

Basic Office Functions – Microsoft Office, E-Mail, Phones, Computers, and Interaction with customer.

We regret to inform you that due to the high volume of applications received, only candidates who are shortlisted for the next stage of the selection process will be contacted. We appreciate your understanding and thank you for your interest in this opportunity.

TES is founded in year 2005 while rebranding to SK tes in Apr 2024, further strengthening synergies with SK ecoplant and positioning SK tes for further global growth and expansion. SK tes is a leading global e-waste recycling company with an international footprint across 40+ owned facilities in 20+ countries. We provide professional e-waste management solutions and serve some of the largest brands in the world including OEMs, blue-chip MNCs as well as government agencies to help our valued customers manage and eliminate the risks surrounding data security, compliance and environmental impact, while maximizing value recovery on IT assets.