Service Delivery IT Technician

About the role

Computergate offers a comprehensive range of IT hardware and end-user services globally. We are currently looking for a knowledgeable IT Service Delivery Technician to join our team at our Singapore office to start as soon as possible.

Key responsibilities

• Assist in delivering break/fix part replacement services, including dispatch, logistics, workshop operations, and Service Desk support, both in-house and on-site
• Provide technical expertise in End User technologies, including PCs, laptops, Point of Sale (POS) systems, scanners, printers, network devices, and Microsoft Windows
• Follow detailed processes for tracking service tickets and managing time effectively within the Service Desk
• Deploy technical resources to various locations to ensure timely resolution of support requests within specified SLAs
• Troubleshoot hardware issues at the desktop and end-user level, ensuring efficient problem resolution
• Diagnose and address equipment issues quickly and accurately while working independently with minimal supervision
• Support spare parts management and logistics, including warehouse duties and the transportation of parts to and from customer sites
• Schedule, coordinate, and attend on-site and remote service tasks, ensuring adherence to service guidelines

About you

• Industry accreditation and a minimum of two years of recent experience in IT Hardware support & services
• Proficiency in service ticketing systems and hardware break/fix services, particularly for spare part replacements
• Strong knowledge of logistics and inventory management; some lifting may be required
• Experience in remotely coordinating technical solutions for clients
• Excellent time management and prioritisation skills to handle multiple tasks efficiently
• Fluent written and verbal English skills with a strong customer-first approach
• Outstanding customer liaison abilities, ensuring professional and effective client interactions
• Professional presentation, self-motivation, and a proactive attitude
• Ability to work independently with strong problem-solving skills
• Must be a Singaporean Permanent Resident or hold a valid working visa and currently resides in Singapore

About us

Computergate offers a comprehensive range of IT hardware and end-user services globally.