Service Delivery Lead

Opportunity knocks:

We are looking for a Service Delivery Lead to coordinate day-to-day IT services, keep stakeholders informed, and help the team meet its service commitments.

This role would suit someone with around 5 years of IT experience who has spent a couple of years in service delivery or coordination position and is ready to take the next step into a lead role.

Key responsibilities:

• Keep day-to-day IT services on track and follow through on outstanding actions.
• Track performance against SLAs and escalate risks when needed.
• Arrange IT equipment purchases with vendors and internal teams, ensuring requirements and timelines are met.
• Work with technical teams to resolve problems and maintain service quality.
• Keep stakeholders informed through clear, timely updates.
• Use ITIL practices to support consistent service delivery.

About you:

• Around 5 years experience in IT, including a couple of years in service delivery or coordination.
• Proven experience applying ITIL practices in an SLA-driven environment.
• Strong knowledge of Microsoft technologies across on-premises and cloud environments.
• Exceptional communication skills and the confidence to work with both technical teams and business vendors.

If you're ready to take greater ownership of service delivery, we'd like to hear from you.