Service Delivery Lead

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Are you an experienced Team Leader from Home Care who knows how to build great teams and deliver outstanding outcomes for clients?

Healthcare Australia (HCA) is looking for an exceptional leader to support a team of Support Workers across a broad Sydney service area.

This is a hands-on people leadership role. You'll be out in the field, coaching and mentoring your team, supporting client relationships, managing service issues and working closely with Recruitment, Rostering and our broader Homecare team to make sure we have the right people delivering the right support.

Day to day you will:

• Lead & develop: Coach and mentor Support Workers through onboarding, training, field visits, reviews and ongoing development.
• Deliver great client outcomes: Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
• Coordinate the workforce: Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
• Drive improvement: Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
• Collaborate: Partner with Customer Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Let's talk about you!

If you're an energetic, solutions-focused leader who enjoys being close to your team and wants the opportunity to reshape and strengthen a workforce, this could be your next career move. We are looking for an experienced people leader who understands frontline care and brings the following skills:

• Experience coaching, mentoring and developing staff.
• A strong understanding of the realities of frontline care and supporting vulnerable clients.
• Confidence managing client concerns, complaints and difficult conversations.
• Excellent relationship-building and communication skills.
• The ability to manage multiple priorities in a busy environment.
• Confidence working across multiple stakeholders and teams.
• A current driver's licence and the ability to travel across the service area for field visits.

Why join Healthcare Australia?

HCA is a well-respected Australian healthcare organisation with more than 3,000 employees, including doctors, nurses and allied health professionals. You'll join a team where your leadership has a direct impact — on our people, our clients and the quality of care we deliver.

You'll also enjoy:

• Work Life Leave – 5 additional days off after one year, once annual leave has been used
• Hybrid working – 3 days in the office during probation, moving to 2 days in the office and 1 day working from home after probation
• The opportunity to grow your leadership and workforce management career within a growing healthcare organisation

Ready to take the next step in your leadership career? Join Healthcare Australia and help us build a workforce that delivers exceptional care. Apply now.

Veterans are encouraged to apply. At HCA, we are committed to embracing diversity and providing a safe working environment.