Service Delivery Manager - AWS

Are you a Service Delivery Manager - AWS seeking a new interesting challenge ? 🔍

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ! 👀

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

• Manage end-to-end IT service delivery and act as a key operational point of contact.
• Coordinate governance and communication across TCS, AWS and customer stakeholders.
• Monitor service commitments, risks, issues, actions and operational performance.
• Lead service reviews and ensure timely reporting and escalation.
• Drive corrective actions and continuous service improvement.
• Coordinate delivery teams and maintain clear ownership of operational priorities.

💻 WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• AWS and cloud-service environments.
• IT service management and governance practices.
• Service reporting and operational performance monitoring.
• Risk, issue, action and escalation management.
• Continuous service improvement methodologies.
• ITIL or comparable service-management frameworks.

🧐 WHAT ARE WE LOOKING FOR?

• Strong experience as a Service Delivery Manager in enterprise IT services.
• Strong customer-facing communication and stakeholder-management skills.
• Experience with service governance, reporting, risk management and escalation.
• Ability to coordinate multidisciplinary and multi-company teams.
• Fluent Spanish.
• Availability to work in a hybrid model in Madrid.
• University degree, FP qualification or equivalent professional experience in IT, Engineering, Business Management or a related discipline.
• English, AWS/cloud-service delivery, banking-sector experience and ITIL certification will be valued.

📅 WHERE AND WHEN?

• Workplace: Hybrid model in Madrid, with two days per week at the client site. Final arrangements are subject to confirmation.
• Work Schedule: Business Hours

🤝 WHAT CAN WE OFFER YOU?

• Permanent contract 📋 - We offer indefinite contracts from the first day.
• Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Work from home options 🏚️ - We offer you a financial support every month for your working from home expenses, if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace 👨 💻
• Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews .
• Learn as you grow 📚 - Starting with a fantastic onboarding program , TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally 🌏 - Work with people from all over the world . You can feel the multicultural workforce .
• Benefit from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands .
• And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

💡 WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀

With a presence in 55 countries and more than 590,000 employees , TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute 🥇

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏

TCS Spain has been certified as a Top Employer 2026 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes 🏆

Among the portfolio of services, TCS has information technology services , asset-based solutions , global consulting , engineering and industrial services , digital solutions and services , application maintenance and development , quality assurance and testing services , IT infrastructure and BPS 🎯

Responsible for development , TCS Spain is committed to inclusion, diversity and sustainability , and promotes flexibility policies that support wellbeing and work-life balance 💯

WELCOME, WE ARE WAITING FOR YOU! 🚀