Service Delivery Manager

Roles & Responsibilities

• Manage the day-to-day Service Delivery operations for Korea, including payroll, statutory compliance, custodial funding and related client services.
• Ensure payroll, statutory filings, funding activities and client deliverables are completed accurately, timely and in accordance with company standards and KPIs.
• Serve as the subject matter expert for Korean payroll and statutory matters, providing guidance to internal teams and supporting cross-location Service Delivery operations.
• Build and maintain strong operational relationships with clients and act as the primary operational escalation point for Korea.
• Support the Regional Service Delivery Manager in leading, coaching and developing the Korea Service Delivery team.
• Liaise with government authorities, banks and external stakeholders on statutory and operational matters where required.
• Drive process improvements, automation initiatives and system enhancements to improve operational efficiency and service quality.
• Ensure compliance with company policies, internal controls, information security requirements and regulatory obligations.
• Support implementation projects, client transitions and other regional Service Delivery initiatives.
• Perform any other duties assigned by the Regional Service Delivery Manager.

Qualifications & Experience

Bachelor's Degree or equivalent professional qualification. Minimum 8-10 years of relevant experience in payroll or service delivery operations, with at least 3-5 years in a supervisory or managerial capacity. Experience managing Korean payroll and statutory compliance is essential. Candidate with less experience may be considered for Assistant Manager.

Knowledge & Skills Required

• Strong knowledge of Korea payroll, statutory compliance and employment regulations
• Good understanding of payroll funding, banking operations and money movement processes
• Experience managing payroll and service delivery operations
• Proven leadership and people management experience
• Strong client relationship and stakeholder management skills
• Excellent analytical and problem-solving abilities
• Experience driving process improvement and automation initiatives
• Ability to collaborate effectively across multiple countries and functions
• Good verbal and written communication skills in English
• Working knowledge of Microsoft Office, particularly Excel