Service Delivery Manager

Our Core Values are at the heart of who we are, and everything we do . People. Planet. Product. Motive Offshore Group specialises in the design, manufacture, rental, and inspection of marine and lifting equipment and are committed to delivering sustainable, innovative and multisector solutions and we require highly skilled individuals, like you, to come and be part of our journey. We have many exciting opportunities globally as we rapidly expand our reach and capabilities, in particular with the low carbon and energy transition areas. We aim to assist our clients and suppliers to join us as we move into the more sustainable world. Most importantly, our People are our most valuable asset here at the Motive Offshore Group. We are committed to fostering an inclusive, innovative, and collaborative workplace where everyone feels respected, supported, and empowered to achieve their full potential. We celebrate diversity in all its forms across race, ethnicity, gender, age, disability, sexual orientation, religion, and background and we are dedicated to creating a culture of equity and belonging. Our hiring practices are rooted in fairness and integrity, focusing solely on an individual s abilities, contributions, and potential. We strive to ensure that every employee and candidate feels seen, heard, and valued as they grow with us.

About the role: Location: Sharjah Hours: Full-time The Service Delivery Manager is responsible and accountable for successful and safe delivery of all projects in terms of quality of work, maintenance of resources schedule, budget and profit margins, and Client satisfaction; from contract award to close-out along with the management, training, resourcing and development of the Motive offshore personnel. This is an opportunity to take ownership of service delivery across the MENA region, leading a skilled team while working closely with clients and colleagues across our global business. You'll play an important role in driving operational performance and supporting the continued growth of our Testing, Inspection & Certification division.

About the team: As a part of our FZE team, you ll become part of a small, hardworking, and skilled team who are used to working to a high standard and specification. Reporting to the Testing, Inspection & Certification (TIC) Division Manager for MENA, you will be supported by our team of onshore and offshore personnel working alongside you, whose goal, much like your own, will be to enable a quick and safe turn-around of equipment. As well, you will be working alongside a committed and proud Motive team globally, who want to play their part in the growth of the business and support each other daily to create a positive, values-driven professional environment.

Responsibilities:

People

• Adopt and promote the Motive Offshore Group People Values and ensure their use is embedded throughout.
• Be a positive ambassador for Motive Offshore Group Ltd
• Develop strong working relationships with key stakeholders clients, colleagues, suppliers etc.

Planet

• Lead by example in setting the highest possible standards in the promotion of People Values, HSEQ procedures and best practice, ensuring compliance to the Motive Offshore Group HSEQ Policy, procedures, standards and regulatory obligations.
• Immediately report all accidents, incidents, near misses or environmental concerns
• Adhere to and participate in company-wide sustainability policies, procedures and initiatives as they are developed to support our Net Zero objectives.

Product

• Responsible for the quality, safety and timely delivery of all TIC services to the clients within the MENA region.
• Responsible for the creation and management of the cost budget for TIC MENA.
• Provide accurate reporting and collation of job costings ensuring completion of month end in a timely basis.
• Oversee the scheduling and planning of jobs, ensure competent and sufficient technical resources within the team to delivery upcoming work scopes.
• Ensure the readiness of equipment is performed to Motive Group and regional standards.
• Ensure smooth handover of projects from Sales and maintain strong communication and relationship with clients.
• Recruit, coach and develop the team members of the TIC team in the MENA region.
• Ensure competence and training records are maintained.
• Provide technical and operational support for partner locations in the middle east (ie Saudi Arabia, Qatar etc.).
• Performing annual audits on partners to ensure quality of service through our agreed channels.
• Attend regular scheduled client meetings whether in person on or video call.
• Ensure minutes and meetings are recorded and actioned for on-going projects.

Required skills / knowledge:

• Significant supervisory / management experience
• Proven leadership ability to motivate staff
• The ability to influence and communicate effectively at all levels
• The ability to build strong working relationships, internal and external to the organisation
• Be action orientated, demonstrate drive for results and show motivation to inspire others
• Stimulate creativity and work with peers to create innovative processes and procedures.
• Strong Organisation Skills
• Excellent project planning, change and time management capabilities
• Good Computer Literacy
• Positive, conscientious and flexible attitude
• Attention to detail with a high level of accuracy.
• Ability to work under pressure
• Demonstrates a readiness to make decisions, take initiative and originate action.

Desired Candidate Profile

Significant supervisory / management experience

Proven leadership ability to motivate staff

The ability to influence and communicate effectively at all levels

The ability to build strong working relationships, internal and external to the organisation

Be action orientated, demonstrate drive for results and show motivation to inspire others

Stimulate creativity and work with peers to create innovative processes and procedures.

Strong Organisation Skills

Excellent project planning, change and time management capabilities

Good Computer Literacy

Positive, conscientious and flexible attitude

Attention to detail with a high level of accuracy.

Ability to work under pressure

Demonstrates a readiness to make decisions, take initiative and originate action.