Service Delivery Manager

Location: Mahé, Seychelles / Full Relocation required

A leading multi-sector group is seeking an experienced Operations & Service Delivery Manager to oversee contract compliance, service delivery and operational performance across multiple divisions in Mahé, Seychelles .

Key Responsibilities

• Oversee service delivery against contractual obligations, SLAs, schedules and deadlines.
• Manage and monitor Heads of Department, coordinators and supervisors, ensuring accountability and consistent standards.
• Maintain oversight of contracts, renewals, licences, rosters and operational deadlines.
• Conduct site visits to monitor service quality, attendance and compliance.
• Act as a key contact for clients, managing service issues, complaints and corrective actions.
• Coordinate contract mobilisations, handovers and demobilisations.
• Monitor outstanding invoices and escalate overdue matters where required.
• Support audits, inspections and contract reviews.
• Identify operational and contractual risks and provide weekly exception reporting to senior management.
• Promote consistent service standards and compliance across the Group.

Requirements

• Bachelor in Business Administration, Operations, Facilities Management or a related field, or equivalent experience.
• 3+ years' experience in operations, service coordination, contract administration or supervision.
• Good understanding of contracts and service-level obligations.
• Strong organisational, problem-solving and communication skills.
• Proficiency in Microsoft Office, particularly Excel and Word .
• Strong written and spoken English.
• Comfortable working independently across multiple sites and divisions.
• Available to relocate to Mahé, Seychelles

Relocation Package Provided