Service Delivery Manager

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Service Delivery Manager is responsible for managing Infrastructure technical Project and relationships with customers, understanding and resolving their technical needs. The role involves providing technical support and consulting to enhance customer satisfaction and build long-term relationships.

Key Responsibilities:

• Customer Relationship Management:
• Build and maintain strong relationships with key customers.
• Understand customer needs and challenges through regular meetings and reviews.
• Technical Support:
• Provide support to resolve customers' technical issues promptly.
• Oversight the implementation, configuration, and troubleshooting of products and services, mainly for IT infrastructure.
• Consulting:
• Propose technical solutions with GTM team which is aligned with customers' business goals.
• Offer advice on the adoption of new technologies and products.
• Project Management Oversight:
• Oversight Plan, execute, and monitor technical projects for specific clients
• Report on project progress and make adjustments as necessary.
• Training and Education:
• Provide training to customers on the use of products and services.
• Create and deliver technical documentation and guidelines.
• Product Knowledge Acquisition:
• Gain comprehensive and detailed knowledge of the company's products.
• Stay updated with the latest product features and enhancements.

Required experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience in technical support or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience in project management is a plus.
• Language skill (Business level)
• English, Vietnamese OR Japanese, Vietnamese

Nice to Have

• Candidates with CCNA / CCNP certificates...
• Candidates with Azure Or AWS certificates
• Candidates with Network skill: Implementation & configuration for network equipment for Core switch, Distribution, Access Switch, firewall from makers Cisco, Juniper, Fortinet…
• JLPT Japanese Language more than N2 OR TOEIC score more than 785

Benefit

• Competitive salary based on agreement.
• Full social insurance coverage based on salary.
• Probation with 100% salary.
• Annual bonuses and regular salary reviews.
• Training sponsorship for professional courses and certification exams.
• Comprehensive healthcare coverage for staff and their families.
• Regular health check-ups.
• 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.

Workplace type: About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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