Blue Star
Service Delivery Manager
2 months ago
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Important information
Contract type:
Permanent
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders
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