Service Delivery Manager

We currently have a vacancy for a Service Delivery Manager in English, to offer his/her services as an expert remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Tasks:

• Manages and oversees the service delivery process;
• Directs activities of the team;
• Addresses customer feedback to ensure service meets customer expectations;
• Monitors service performance against agreed SLAs, KPIs, and availability targets, ensuring timely resolution of service issues and risks;
• Drives continuous improvement initiatives and coordinates with technical teams, customers, and stakeholders to optimize service quality, efficiency, and operational performance.

Requirements

• Univerity degree in IT, combined with 10 years of relevant working experience in IT;
• At least 10 years of experience in delivering for or in a production environment operating under formal availability commitments;
• At least 10 years of experience in spanning a multi-cloud or hybrid infrastructure;
• At least 10 years of experience in global projects that have comprised at least 10 managed services or application environments, or served at least 100 concurrent users;
• At least 10 years of experience in global projects or managed service contract involving formal testing, change, release, or CI/CD pipeline management;
• ITIL Managing Professional (ITIL MP) or ITIL 4 Strategic Leader (ITIL SL) certification and a PRINCE2 certification (or equivalent) is a strong asset;
• Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (20227SDM/09/2026).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (www.eurodyn.com**)**is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.