Service Delivery Manager

The Delivery Management Lead will oversee the delivery of reliable, high-quality IT services while maintaining strong relationships with customer stakeholders. The role leads multidisciplinary technical teams, manages service performance, and coordinates the resolution of incidents, problems, changes, and escalations. Working closely with delivery leaders, architects, Site Reliability Engineers, and technical specialists, the successful candidate will drive service improvement, operational efficiency, innovation, and positive customer outcomes.

Required Skills and Experience

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Engineering, or related field
• Certifications such as ITIL, PMP, or Six Sigma
• Exposure to automation, AIOps, or continuous improvement initiatives