Service Delivery Manager

Service Delivery Manager positions could focus on coordinating delivery across internal and external stakeholders, ensuring service levels are maintained and client satisfaction is optimized. A central theme could be driving operational excellence through stakeholder engagement, process improvement and team coordination in a fast-paced delivery environment.

Please note the content of this advert does not represent a live vacancy.

About The Opportunity This is an opportunity to register your interest in future Service Delivery Manager opportunities, roles that could support the seamless delivery of services to clients whilst maintaining strong operational standards and stakeholder relationships.

Roles of this type may sit within a delivery-focused environment in Manchester, where you could partner across multiple internal and external teams to monitor service performance, resolve delivery challenges and drive continuous improvement. The work could involve coordinating delivery schedules, managing stakeholder expectations and ensuring service level agreements are met or exceeded, with scope to influence service quality and client outcomes.

Typical Role Overview

• Location: Manchester, Greater Manchester, England
• Type: Contract
• Full-time
• Rate: £400–500 per day
• Focus: Service delivery coordination, stakeholder communication and operational delivery

What You Would Do Typical responsibilities could include:

• Coordinating service delivery across multiple internal and external stakeholders
• Monitoring and reporting on service level performance against agreed targets
• Managing and resolving delivery issues, escalating where necessary
• Communicating progress, status and risks to senior stakeholders and clients
• Driving process improvements to enhance service quality and efficiency
• Supporting the planning and delivery of service initiatives or changes
• Liaising between operational teams and client-facing functions to ensure alignment
• Contributing to the development of delivery strategies and timelines

What You Could Bring Most roles of this type require the following:

• 3–5 years' experience in service delivery, delivery coordination or operations management
• Demonstrated experience managing stakeholder relationships across multiple teams
• Strong organizational and project coordination skills
• Experience with delivery planning, scheduling and status reporting
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, collaborative environment
• Bachelor's degree in Business or a related discipline
• Proficiency with standard office and scheduling tools

Nice-to-have experience could include Agile or Scrum familiarity, experience with service level management, or exposure to ITIL frameworks.

What Roles Of This Type Could Offer Most roles of this type offer the following, dependent on the industry and seniority of the role:

• Hands-on involvement in delivering high-quality services to clients
• Exposure to cross-functional teams and diverse business challenges
• Opportunities to develop stakeholder management and delivery coordination skills
• Potential progression toward more senior delivery or management responsibilities
• Clear contribution to client satisfaction and operational success
• Flexible contract arrangement with competitive daily rate of £400–500, depending on experience and expertise
• Support and development opportunities within a professional services environment

About SThree SThree is the global STEM workforce consultancy.

We advise businesses, build expert teams and deliver project solutions to outpace tomorrow, together.

Across the UK, we connect talented specialists with cutting-edge opportunities across technology, engineering, life sciences and financial services supported by our offices in London, Birmingham, Manchester, Glasgow and Leeds

How To Register Interest If you are interested in being added to our database to be considered for future opportunities, registering is quick and easy. No cover letter required. We will be in touch when we are instructed on these roles to discuss the next step in your career.