Service Delivery manager

Location: Tubize, Belgium

We say HI*

• Human Intelligence – Welcome among Thales Team!

Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.

Say HI* – to your career as

Service Delivery Manager At the Tubize site In Tubize , you will join more than 300 colleagues recognized by domestic and international partners for expertise on products such as Radio Frequency (RF) Products, C4ISR , Crypto Global Solution , MACS (Aeronautical Intercom) and many others.

Today the Group employs more than 1,300 people across nine sites in Belgium. Discover all Thales activities in Belgium here.

Your mission

• Develop and maintain strong relationships with clients, ensuring that their needs are understood and addressed,
• Monitor service delivery performance against SLAs, metrics, and KPIs, reporting on any deviations and implementing corrective actions as necessary
• Collaborate with internal teams, including technical support, project management, and sales, to align service delivery with client requirements and expectations.
• Implement best practices and service improvement initiatives to enhance service quality and efficiency
• Manage incident, problem, and change management processes to minimize disruptions and ensure timely resolution of issues
• Prepare regular reports and presentations for senior management on service delivery activities, performance metrics, and areas for improvement
• Foster a culture of teamwork, collaboration, and continuous professional development within the service delivery team

We are looking forward to

• Civil or industrial engineer, Business School Master Degree or equivalent
• Proven experience in service delivery management, preferably in a technology-driven or
• undefined
• Languages: French and English (professional use mandatory
• Experience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL) is an
• undefined
• Experience in contract management is required
• Experience in customer relationship management and with subcontractor is required
• Experience in an international company is an asset
• Strong understanding of service management frameworks (ITIL, COBIT) and methodologies

Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.

For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “ building a future we can all trust ”, which was adopted in 2020.

Say HI* – Your journey to us At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!

• Human Intelligence