Service Delivery Manager

Service Delivery Manager - Responsive Repairs & Awaab's Law Phase 2

Location: North / East London

Job Type: Interim - 6 Months +

Sector: Social Housing & Repairs & Maintenance

Working Hours: 36 hours per week, Monday–Friday

Salary: circa £350 p/d

The Role

We're recruiting an experienced Service Delivery Manager to lead responsive repairs and maintenance operations across a busy social housing portfolio in East London.

This is a fantastic opportunity for an established Repairs Operations Manager or Service Delivery Manager to take ownership of large-scale repairs programmes, lead multidisciplinary teams and play a pivotal role in the operational implementation of Awaab's Law Phase 2.

Reporting to the Lead Head of Service, you'll be responsible for delivering a high-quality, efficient and customer-focused repairs service, ensuring works are completed safely, on time, within budget and right first time.

Key Responsibilities

Awaab's Law Phase 2: Lead operational readiness and implementation, ensuring effective processes for hazard identification, prioritisation, escalation, statutory timescales and remedial works.

Responsive Repairs: Oversee the day-to-day delivery of responsive repairs and maintenance services, driving performance, productivity and customer satisfaction.

People Management: Lead and develop teams of Technical Supervisors, trade operatives, engineers and subcontractors.

Operational Performance: Manage KPIs, improve right-first-time repair rates, reduce outstanding works and drive continuous improvement.

Contract & Commercial Management: Oversee multimillion-pound repairs programmes, maintaining effective budget management, cost control and commercial performance.

Compliance & Quality: Ensure services meet relevant housing legislation, health and safety requirements and regulatory standards.

Stakeholder Management: Build effective relationships with housing teams, residents, contractors and senior management to deliver excellent service outcomes.

About You

We're looking for an experienced operational leader with:

• Proven experience managing responsive repairs and maintenance services within social housing.
• Strong knowledge of Awaab's Law, housing compliance and statutory repair obligations.
• Experience managing large teams of supervisors, operatives and subcontractors.
• A successful track record of delivering repairs and maintenance programmes exceeding £5m annually.
• Strong commercial awareness, contract management and budgetary control.
• Experience improving operational efficiency, service quality and resident satisfaction.
• Excellent leadership, communication and stakeholder management skills.
• Relevant building, construction or housing qualifications (HNC, degree or equivalent).
• Full UK driving licence.