Service Delivery Manager (m/f/d) - with German Language

Job ID: 744000146677741

Service Delivery Manager (m/f/d) - with German Language

Košice

Professional

Regular

Deutsche Telekom IT and Telecommunications Slovakia

Your Task

This role involves coordinating the execution of contracts to ensure that contract fulfillment achieves or exceeds the expectations of external or internal customers, while keeping costs at an optimal level. You will procure services for the client inside or outside the organization at an optimal price and quality, and oversee all factors which might affect contract fulfillment.

Responsibilities

• Manage optimal contract fulfillment for both the client and the company for the duration of the contract
• Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
• Procure services for the client at optimal price and quality
• Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
• Observe and adjust the budgets and cost reduction
• Procure services in compliance with the deadlines and the expected service levels
• Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
• Handle customer complaints and escalations within the framework of the complaint management process
• Process claim management towards customer
• Manage continuous improvement of delivered services
• Manage and evaluate changes in dynamic documents in compliance with document management
• Develop and drive innovation within the customer base
• Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met

Your Profile

We are looking for a qualified ICT Delivery Service Manager with a strong background in information technologies, extensive experience in service management, ITIL certification, advanced technical skills, and excellent soft skills including customer orientation, leadership, and communication abilities. The ideal candidate should be proficient in German and English languages and possess strong finance and project management knowledge.

Must Have Skills

• Bachelor's degree in Information Technologies
• 3 years of experience in ICT Delivery Service Management
• ITIL V3 Foundation certification
• SeM Advanced certification
• Advanced General IT overview
• Advanced DTAG portfolio knowledge
• Advanced MS Office skills
• Customer orientation
• Excellent leadership skills
• Communication skills
• Negotiation skills
• Time management skills
• Problem solving ability
• Result orientation
• Presentation skills
• Finance and billing knowledge
• Advanced German language skills (C1 level)
• Advanced English language skills (B2 level)
• Self-motivated individual with excellent interpersonal communication and influencing skills
• Excellent motivator with ability to achieve results
• Able to resolve issues independently
• Excellent customer interface skills
• Sound knowledge of project management principles
• Mature specialized professional knowledge with deep understanding of a specific professional field
• Analytical and problem solving attributes
• Exhibiting tact and diplomacy
• Cost control and budget planning skills

Nice to Have Skills

• German language proficiency (additional advantage)
• Experience of post-sales support
• Specialization in Finance & Billing
• Specialization in Service Ensurance
• Specialization in Customer and Contract Management
• Specialization in Claim Management
• Specialization in Demand Management
• Specialization in Bid Management
• Specialization in Audit Management
• Specialization in Risk Management

About Us

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment.

We offer over 25 different benefits to improve personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work-life balance
• Other benefits

For more information about our benefits: Benefits

Salary:

• Final salary is negotiable
• Base salary will not be lower than €1,600 gross
• Base salary depends on seniority level and previous experience of candidate
• Variable part and other financial benefits provided in addition to base salary

Company Policies

• Remote working possibility is only available within Slovakia due to European taxation regulation

Job Benefits

Financial

• Base salary depending on seniority level and previous experience (not lower than €1600/brutto)
• Variable compensation component
• Other financial benefits

Work-Life Balance

• Extensive work-life balance portfolio
• Remote working possibility (within Slovakia)
• Over 25 different benefits to improve personal and professional life

Professional Development

Benefits with focus on learning and development

Lifestyle & Wellness

• Benefits with focus on health and sport
• Benefits promoting physical and mental well-being

Family Support

Benefits with focus on family and work-life balance