Service Delivery Manager | Core Banking

About the role
We're partnering with an established Australian bank to find a Service Delivery Manager for their Sydney team. 

You'll own BAU across all systems, including the Temenos core banking platform, payments and lending, and lead a team of four made up of service delivery and operations specialists plus graduates. It's a hands-on leadership role suited to someone who enjoys keeping critical systems stable while building a team and a function at the same time.

What you'll be doing

• Leading and coaching a team of four, with a focus on performance and capability uplift
• Owning end-to-end BAU service delivery across core banking, payments and lending platforms
• Running incident, problem and change management in line with ITIL, including major incident leadership and post-incident reviews
• Acting as the senior escalation point for production issues and complex stakeholder queries
• Managing key vendor relationships, including Temenos and payment providers, and holding them to account against SLAs
• Defining and reporting on SLAs, OLAs and operational KPIs, and driving continuous improvement
• Overseeing service transition so new products and changes land cleanly in BAU
• Contributing to capacity planning, operational risk, audit and compliance activities

What you'll bring

• A strong banking background with a solid understanding of core banking products, the lending lifecycle and payment types (cards, direct entry, real-time payments)
• Proven experience leading service delivery or service operations teams in financial services
• Hands-on experience managing BAU across complex systems landscapes
• Confidence owning vendor relationships and managing suppliers against contractual commitments
• A people leader who can coach a mixed team, including graduates
• Strong stakeholder skills across technical and business audiences
• Working knowledge of ITIL or a comparable framework

Highly regarded

• Temenos experience (T24, Transact or related modules) in a BAU, support or implementation context
• Exposure to origination platforms, payments hubs or general ledger integrations
• Experience standing up or extending service delivery across multiple locations
• Background in regulated environments (APRA, AUSTRAC, PCI DSS)

What's on offer

• $170K-$180K base + super
• Hybrid working with two days a week in a modern Sydney office
• Genuine influence over how service delivery operates across Perth and Sydney
• A platform investment roadmap with plenty to get stuck into

If this sounds like your next move, hit apply or reach out to Pete at SustainRecruit for a confidential chat.