Service Delivery Officer

Flexible work, great experience, join the ATO!

About the ATO

Looking for flexible work that fits around your study, family commitments or lifestyle? The ATO is expanding its Service Delivery workforce and is seeking enthusiastic customer-focused people to join their team as casual Service Delivery Officers across Australia.

At the ATO, you'll be part of an inclusive and supportive workplace that values learning, collaboration and professional growth, while making a meaningful contribution to the Australian community.

Casual Service Delivery Officer - APS 2 roles

Get hands-on experience in:

• Helping Australians access essential government services and make a positive difference every day.
• Building practical communication and customer service skills in a supportive team environment.
• Developing digital and problem-solving capabilities using modern systems and technology.

Program highlights:

• Salary ranging from $66,274 to $73,452 plus 15.4% superannuation
• Flexible casual employment arrangements
• Valuable experience in one of Australia's largest government agencies
• Opportunities to build skills and explore future career pathways

Why apply?

These are casual positions, offering flexibility to balance work with study, family commitments, sport or other extracurricular activities.

Whether you're a student, recent graduate, returning to the workforce or looking to gain experience in the Australian Public Service, this is a great opportunity to develop valuable skills while working in a supportive environment.

How to apply

To learn more and submit your application, visit ATO Careers.

Important dates

• Applications open:  12 October 2026
• Applications close: 26 October 2026
• Expected commencement late February or early March 2027

Eligibility

You must be an Australian citizen at the time of application to apply.

While you may currently be in a merit pool for a similar role, you'll still need to apply through the Temporary Employment Register to give yourself the best chance. Different recruitment activities have different requirements, locations and business needs so being in a merit pool doesn't automatically mean you'll be considered for this opportunity. To ensure you are considered, please apply here: https://ato.nga.net.au/?jati=E32DA9D4-17A8-3030-E647-ED6274644599