Service Delivery Operations Team Lead- Voice

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Service Delivery Operations Team Lead

**Qualifications:**Any Graduation

**Years of Experience:**7 to 11 years

Intelligent Operations centers.

What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for- Ability to perform under pressure

• Adaptable and flexible

• Problem-solving skills

• Agility for quick learning

• Ability to work well in a team

  Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems

• May create new solutions, leveraging and, where needed, adapting existing methods and procedures

• The person would require understanding of the strategic direction set by senior management as it relates to team goals

• Primary upward interaction is with direct supervisor

• May interact with peers and/or management levels at a client and/or within Accenture

• Guidance would be provided when determining methods and procedures on new assignments

• Decisions made by you will often impact the team in which they reside

• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

• Please note that this role may require you to work in rotational shifts

  Qualification Any Graduation