Service Delivery Planner

Job Introduction

Delivery Planner

Location: Nottingham City Centre - Full time in office
Division: Service Delivery Team

Are you experienced in health and social care and looking to take the next step into a planning and coordination role? We’re looking for a Delivery Planner to join our Service Delivery Team and play a vital role in ensuring safe, consistent, and high-quality support for the people we serve.

About the Role

As a Delivery Planner, you’ll be the operational heartbeat of our service, managing staff rotas, allocations, and compliance once new team members are onboarded. You’ll use your knowledge of the care sector to make sure the right people are in the right place at the right time, ensuring uninterrupted and person-centred support.

You’ll combine your health and social care experience with planning, problem-solving, and data analysis. From managing last-minute rota changes to preparing performance reports for leadership, you’ll help us deliver a smooth, reliable service every day.

What You’ll Do

• Coordinate and manage care delivery, including rotas, staff allocations, and communication with families.
• Use People Planner and other systems to oversee scheduling and compliance.
• Analyse service delivery data and present findings for performance reviews and reporting.
• Build strong working relationships with families, colleagues, and the people we support.
• Support the team in meeting KPIs and ensuring compliance with regulatory standards.
• Take part in a shared on-call rota (one evening per week and one weekend in five). This means being the first point of contact for urgent calls, arranging shift cover, and triaging operational or clinical concerns. You’ll always have clear escalation routes and support available when needed.

What We’re Looking For

• A background in health and social care (essential), with experience of working in or alongside frontline services.
• Experience in rota management, scheduling, or care coordination.
• Strong analytical and organisational skills, able to manage multiple priorities.
• Excellent communication and leadership skills, with confidence in supporting staff and families.
• Proficiency in care management software (People Planner experience an advantage).
• GCSEs (or equivalent) in Maths and English.

Why Join Us?

• Use your health and social care experience in a leadership-focused, operational role.
• Be part of a supportive, values-led organisation committed to delivering outstanding care.
• Play a key role in making sure people receive safe, reliable, and person-centred support.
• Competitive salary and benefits, with opportunities to develop your skills further.

Ready to bring your care sector experience into a pivotal planning role? Apply today and help us keep our services running smoothly.

Acuity Care is committed to safeguarding and promoting the welfare of vulnerable individuals. All applicants will be subject to a rigorous selection process, including background checks, reference verification, and a Disclosure and Barring Service (DBS) check, to ensure their suitability to work with those in our care. We are an equal opportunities employer and welcome applications from all sections of the community.