Service Delivery Representative

YOUR TASKS

• Oversee customer requirements to ensure service level agreements are met, while maintaining reports as required by our customer

• Prepare and maintain daily orders, reports, track and trace and special order requests

• Assist the Account Manager in providing technical advice and resolving problems, overseeing the customer account to ensure SLA’s (service level agreements) are met and creating and maintaining reports as required by customer.

• Work closely with Operations to ensure program requirements are met daily.

• Prepare for and participate in business reviews with the customer.

• Monitor processes related to customer specific requirements, order management for both international and domestic, follow up to ensure SLA’s are met, provide customer support, and month end reporting.

YOUR PROFILE

• 3+ years of customer service experience

• 1+ year of 3PL, Supply Chain, or similar experience required.

• Computer literate in Microsoft Office, including intermediate level in Excel.

• SAP Knowledge.

• Project management experience.

• Strong organizational skills.

• Solid analytical ability.

• Strong verbal and written communication.

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.

• 401(k) with company matching up to 6%.

• Paid Time Off, including paid holidays.

• Flexible Spending Accounts.

• Voluntary benefits such as legal and financial assistance , pet insurance, and more.

• Employee Assistance Program.

• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

• Commuter benefits.

• Employee engagement activities.