Service Delivery - Senior

The Position: This role is dedicated to the full lifecycle maintenance of large-scale private monitoring platforms. The successful candidate will ensure the stability and accuracy of monitoring clusters while executing comprehensive business and database monitoring. This position requires a proactive problem-solver who can leverage scripting and automation to maintain system health and troubleshoot complex anomalies.

The Responsibilities of the Role:

• Manage the full lifecycle maintenance of large-scale private monitoring platforms, balancing monitoring cluster self-operation with business/database monitoring.
• Independently operate, configure, and tune Zabbix, Prometheus, Grafana, and ELK clusters.
• Troubleshoot monitoring system faults, including metric interruptions, log loss, and cluster abnormalities, utilizing strong PromQL skills.
• Perform core daily monitoring, risk identification, and anomaly handling across Linux, Kubernetes, MySQL, Oracle, Redis, Kafka, and Flink environments.
• Monitor ETL/CDC tasks and execute cross-system multi-source data reconciliation.
• Write and deploy automation tools using Shell and Python to independently resolve monitoring and business anomalies.

The Requirement for the Role:
Must Have:

• Minimum 5 years of monitoring O&M experience.
• Proficiency in monitoring tech stacks (Zabbix, Prometheus, Grafana, ELK) and strong Shell/Python scripting capabilities.
• Fluent in Chinese (Listening, Speaking, Reading & Writing) for daily communication and documentation.

Nice to have:

• Familiarity with using AI tools to assist O&M work (intelligent fault analysis, log anomaly identification, script generation, and efficiency optimization).
• Experience with big data link monitoring and alert governance for large-scale clusters.
• Previous experience handling monitoring system upgrades, migrations, and docking with internal tool systems.

The Package:

• Attractive Salary (RM 9,000 to RM 11,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.