Service Delivery Team Lead

About the role

The Service Team Lead is responsible for leading and managing the service team in supporting marine navigation and communication systems for both commercial and defence vessels. The role includes overseeing daily service operations, technical support, troubleshooting, project coordination, customer management, and ensuring service activities are completed safely, efficiently, and in accordance with company and customer requirements. The Service Team Lead will act as the key coordination point between customers, service engineers, suppliers, and internal departments to ensure high service quality and operational excellence.

Key responsibilities

Team Leadership & Management

• Lead, supervise, and support the service engineering team in daily operations.
• Plan manpower allocation, scheduling, and deployment of engineers for onboard service and commissioning activities.
• Provide technical guidance, mentoring, and training to service engineers.
• Monitor team performance and ensure compliance with company procedures and service standards.
• Promote a strong safety culture and professional work environment.

Technical & Service Operations

• Oversee troubleshooting, repair, commissioning, maintenance, and testing of marine navigation and communication systems.
• Support onboard service activities for commercial vessels, naval vessels, and offshore platforms.
• Ensure service jobs are executed in accordance with technical specifications, class requirements, and customer expectations.
• Review service reports, technical findings, and corrective actions before submission to customers.
• Coordinate with OEMs and suppliers for technical support, spare parts, and warranty matters.

Customer Coordination

• Serve as the main point of contact for customers regarding service matters.
• Manage customer expectations and maintain strong customer relationships.
• Coordinate service schedules, quotations, logistics, and project timelines.
• Attend technical meetings, vessel inspections, sea trials, and project discussions when required.
• Support business development by identifying service opportunities and customer requirements.

Quality, Safety & Compliance

• Ensure all service activities comply with company quality standards, ISO requirements, and marine industry regulations.
• Maintain proper documentation and service records.
• Ensure engineers comply with vessel safety procedures and customer site requirements.
• Participate in internal audits, process improvements, and corrective actions.

About you

• Diploma or Degree in Marine Electronics, Electrical Engineering, Marine Engineering, or related field.
• Minimum 5 years of experience in marine navigation and communication systems.
• Minimum 2 years of supervisory or team leadership experience preferred.
• Strong knowledge of marine navigation and communication equipment.
• Experience in troubleshooting, commissioning, and maintenance onboard vessels.
• Familiar with IMO, SOLAS, class, and marine industry standards.
• Ability to read technical drawings, manuals, and wiring diagrams.
• Strong leadership and people management skills.
• Good communication and customer handling ability.
• Able to attend emergency service calls outside normal working hours when required.