Service Department Coordinator

Aloha Auto Depot is looking for an organized, energetic and dependable Service Department Coordinator to join our rapidly growing Service Department.

This position is a combination of service support, customer service, scheduling and shop coordination. It is ideal for someone who enjoys a fast-paced environment, is comfortable juggling multiple priorities, and wants to learn and grow within the automotive service industry.

Unlike a traditional repair shop, the majority of our work is servicing and reconditioning Aloha Auto Depot inventory and vehicles for our dealership partners. We also service a limited number of retail customers.

Because of this, this is not a traditional commission-based Service Advisor position. Instead, you'll work closely with the Service Manager to keep vehicles, repair orders, technicians and information moving through the department efficiently.

What You'll Do

• Create and maintain Repair Orders (ROs) in Tekmetric and CDK
• Open ROs for Aloha Auto Depot inventory, dealership vehicles and customer-pay vehicles
• Ensure vehicle information, concerns, requested work and pay types are entered accurately
• Schedule service appointments and coordinate incoming work
• Answer incoming Service Department phone calls
• Assist customers and dealership partners with basic service questions and updates
• Coordinate vehicle movement with our Operations team
• Track vehicles coming into and leaving the Service Department
• Communicate with technicians, Operations, Sales and other departments regarding vehicle status
• Help make sure vehicles and keys are where they need to be
• Assist with estimates, repair documentation and RO follow-up
• Help keep open ROs organized and moving toward completion
• Communicate completed vehicles and next steps to the appropriate department or customer
• Provide administrative and operational support to the Service Manager
• Help identify bottlenecks or missing information before they slow down the shop

What This Position Is NOT

This is not a high-pressure, commission-based Service Advisor position.

You will not spend your entire day trying to sell repairs or build customer-pay tickets.

The majority of our service work is generated internally or through established business relationships. Your primary responsibility is to keep the Service Department organized, responsive and moving.

Who We're Looking For

The right person is:

• Extremely organized and detail-oriented
• Comfortable working in a busy automotive environment
• Friendly and professional on the phone
• Able to communicate effectively with technicians, managers, dealership employees and customers
• Comfortable working on a computer and learning multiple systems
• Able to manage several vehicles and ROs at the same time
• Good at following up and making sure things don't fall through the cracks
• Dependable and willing to take ownership of their responsibilities
• Comfortable asking questions when something doesn't make sense
• Someone who sees what needs to be done and takes initiative

Automotive service experience is preferred, but we are willing to consider someone with strong customer service, administrative, scheduling or automotive dealership experience who is eager to learn.

Experience with Tekmetric and/or CDK is a major plus.

Schedule & Compensation

Full-Time – 40 Hours per Week
Approximately $20/hour, depending on experience.

Opportunity to Grow

Our Service Department is growing quickly, and this position is being created because we need another strong person helping manage the day-to-day operation.

You'll work directly with Service Department management and have the opportunity to learn how a growing automotive service operation works — from repair orders and scheduling to technician workflow, dealership reconditioning and customer service.

As the department continues to grow, there is opportunity for this position to grow with it.

Your job is simple: help keep the Service Department organized, keep the cars moving, keep communication flowing, and make sure the details don't get missed.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person