Service Dept. Customer Service

Company Overview Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.   Job Summary Our backup generators ensure that customers will never be without power, allowing their home and business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity. So, we are looking for a great Customer Service Rep to join our team!

Essential Duties and Responsibilities:

• Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
• Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
• Assist with administrative tasks such as data entry, filing, and document preparation
• Provide minor technical support for customers w/generators & monitor service and system set-ups
• Provide general support to customers, co-workers and management  Qualifications
• Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
• Familiarity with phone etiquette and customer service principles
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Excellent communication skills, both verbal and written
• Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, & Google sheets
• Ability to maintain confidentiality and handle sensitive information with discretion
• Must be dependable & punctual

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.