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Service Design Thinking -CX Journey Mapping

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Onsite

Service Design Thinking -CX Journey Mapping

Naukri Assist

Service Design Thinking -CX Journey Mapping

Skills

Design Thinking

2 months ago

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Important information


Contract type:

Permanent

Location:

Hyderabad, Telangana, India

Work mode:

Onsite

Published on:

7 September 2026

What they need


Core Responsibilities

Defines endtoend experience journeys for key moments of work

Senior experience in strategy / transformation / consulting

Strong design thinking & humancentered design background

Ability to work across COEs and senior stakeholders

Converts strategy into clear experience blueprints
In short- Led redesign of the employee onboarding journey, conducted employee research, mapped current-state journeys, identified pain points, created future-state service blueprint and worked with HR/IT/COEs to implement the new experience

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