Service Designer - Belgium

Applying a Design Thinking approach, you will work closely with the UX designer, UI designer, developers and Product Owner. As a Service Designer, you will work in co-creation with the transversal teams to bring solutions to complex business or user problems.

You will be responsible for ensuring the coherence of the user journey in accordance with user needs (residential, professional and large companies). You'll also design the future of customer, business and partner interactions: where conversational AI, autonomous agents, and predictive systems work harmoniously within our digital ecosystem.

The mission will mainly be performed in Brussels. The mission starts asap and will last for about 12 months, but the duration will be depending on the evolution of the department.

·   Design and analytics skills:

o   Proficient in journey mapping, process mapping, and blueprinting tools.

o   Strong skills in visual storytelling and presenting design concepts.

o   Creativity and vision to design innovative solutions

o   Analytical thinking to solve complex challenges.

·   Research expertise:

o   Expertise in user research methods e.g., interviews, usability testing, surveys).

o   Strong data synthesis and insight-generation skills.

·   Communication and facilitation

o   Excellent communication skills, with the ability to convey complex concepts clearly.

o   Skilled in facilitating workshops and stakeholder discussions.

·   Autonomous and proactive in taking ownership of design initiatives

·   Collaborative mindset to work together with developers, business stakeholders, and other UX designers.

·   Open-minded, curious, critical and adaptable in a fast-paced, agile environment.

·   Strong grasp of business strategy with ability to connect design outcomes to measurable value

·   Ability to balance creativity with practicality and technical constraints.

·   Good level of English (French or Dutch is a plus).

·   Understanding of AI-assisted user experiences and adaptive interface patterns is a plus.

 ·   Min 5 years experience in service design and in applying design thinking

·   Mastery of Figma for wireframing, prototyping, and design system creation

·   Proficient with collaborative tools like Miro for journey mapping and workshop facilitation

·   Comfortable creating interactive prototypes that simulate AI interactions

Service design : 80%

UX design : 20%