Service Designer

Salary: £47,000 to £52,000 per annum

Hours: 35 hours per week

Location: London (home and office based)

About the role

We want everyone affected by breast cancer to get the right support, at the right time, in the right way. Support for everyone, anytime, anywhere.

We’re the UK’s leading breast cancer charity. More and more of what we do happens digitally, and people who need us don’t always find us, or find us later than they should. What they find has to join up, whichever way they came in.

We’re building a user experience team from scratch. You’d be one of its first three people, alongside a UX designer and a user researcher, all reporting to our Head of UX. We’ve used agencies for service design before, and the understanding left when they did. This role exists so that it stays here.

Owning your part of it

You’d own the journeys: the person who knows how our products and services work end to end, front stage and back stage. You’ll build a point of view with evidence behind it, speak for the experience in the rooms where decisions are shaped, keep what we know where others can find it, and champion the people we don’t yet reach.

About you

You don’t need to have done all this before, and we don’t expect anyone to be excellent at everything.

Essential

• Experience designing services end to end in a multidisciplinary team, across digital and non-digital touchpoints
• Journey mapping, blueprinting and co-design that changed what an organisation did.
• A practical commitment to accessibility and inclusive design
• Building understanding that outlasts you, including with agencies and suppliers
• Hands-on research experience, comfort with numbers, and changing your mind when the evidence points elsewhere
• Interrogating briefs, running your own work, holding a room and writing clearly for non-designers
• Arguing the user’s case to senior people with evidence, then committing to what’s decided

Desirable

Conversational or AI-assisted experiences, health or support contexts, peer or volunteer-led services, the charity sector, and tools such as Figma, Miro and Lyssna.

If you meet most of the essential criteria and this work speaks to you, we’d really like to hear from you.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£47,000 to £52,000 London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

If selected for an initial interview, you’ll be asked to submit work examples ahead of the interview.

If you’ve any immediate questions please email [email protected]

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date 3 November 2026 at 23:59

Interview date First stage interview week commencing 9 November and second stage interview week commencing 16 November