Service Desk Administrator

About Gateways:
At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual.
 
The role:
We are seeking a Service Desk Administrator to provide timely, professional and customer-focused ICT support across Gateways. As the first point of contact for technology enquiries, you will assist staff with systems, devices, accounts and general ICT support while helping to ensure a positive user experience and smooth operation of ICT services.
 
The successful candidate will demonstrate:

• Strong customer service skills and the ability to communicate effectively with people of varying technical ability
• Experience providing ICT service desk, helpdesk, administration or customer support
• Ability to troubleshoot and resolve first-level ICT issues
• Experience supporting Microsoft 365, user accounts and device administration
• Strong organisational skills with the ability to manage competing priorities
• Attention to detail and commitment to accurate documentation and record keeping
• Ability to work within established procedures and escalation pathways
• A proactive approach to continuous improvement and user support

Why Gateways?
At Gateways you will find more than a job - you will find purpose. Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families. You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.
 
We also offer:

• Flexible work options to support work-life balance
• Salary packaging up to $15,900 per year
• Convenient onsite parking
• Employee Assistance Program
• Free flu vaccinations
• Career development and progression opportunities in a growing organisation
• Access to staff discounts across health, fitness, and lifestyle services

If successful in this role, you will need to obtain the following compliance documents:

• NDIS Workers Screening Check Clearance
• NDIS Workers Orientation Module (certificate of completion)
• Working with Children Check (Victorian, Employee)

For further information and/or to request a position description, please email [email protected]   
 
Applications for this role close at 3pm, Friday 28th August.

At Gateways, we know that diversity makes us stronger and belonging makes us better. We want every team member to feel safe, respected and valued for who they are.
 
We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.
 
If you need any adjustments to the recruitment process so you can show us your best self, please let us know. We want this experience to be fair, inclusive and accessible for everyone.
 
Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.