Service Desk Agent

Must-Have

1-2 years of experience as aHelp Desk Technicianor other customer support role

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the companys reputation and business.

Good-to-Have

Good understanding of computer systems, mobile devices, and other tech products.

Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.

Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.