Han Digital Solution
Service Desk Agent
Skills
8 months ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Job highlights
- Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team
- Create the Standard Operating Procedure and update the knowledge database documentation whenever required .
Excellent Communication skills both written & Verbal
Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
Troubleshooting E-mails ( Outlook /Teams)
Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
Exposure to ITIL processes
Mandate to work in 24x7.
Co-ordination with multiple stake holders (including MIM)
Create the Standard Operating Procedure and update the knowledge database documentation whenever required
Need to have automation mindset and exposure to AI tools and concepts
Other offers great for you!
These companies are also looking for great profiles
SARIEL
Superviseur Service Desk confimé
Freelance
92320 Châtillon, France
Hybrid
Skills
5 months ago
Quick apply
LeHibou
Service Desk Engineer
475€ / jour
Freelance
Brussels, Belgium
Onsite
Skills
16 days ago
Quick apply
iSupplier
Business Analyst ServiceNow / Human Resources Service Delivery - senior
600-650
Freelance
95700 Roissy-en-France, France
Onsite, Hybrid
Skills
13 hours ago
Quick apply