Service Desk Analyst

About the role

Advance IT Services Pte Ltd is seeking a Service Desk Analyst to join our team in Kuala Lumpur, Malaysia. This is a full-time position responsible for providing high-quality technical support and assistance to our clients. As a Service Desk Analyst, you will be the first point of contact for users experiencing IT-related issues, working to quickly diagnose and resolve problems.

What you'll be doing

1. Respond to and log helpdesk tickets via phone, email and ticketing system
2. Troubleshoot and resolve a wide range of software, hardware and network issues
3. Provide remote support and walk-through solutions for end-users
4. Escalate complex issues to the appropriate team or department as needed
5. Maintain detailed records of all support activities and resolutions
6. Contribute to the continuous improvement of helpdesk processes and workflows

What we're looking for

1. 1-2 years of experience in an IT helpdesk or support role
2. Strong customer service skills and the ability to communicate technical information to non-technical users
3. Working knowledge of PCs, networks, peripherals and common business software
4. Excellent problem-solving and analytical skills
5. Ability to multitask and prioritise tasks in a fast-paced environment
6. Professional and courteous demeanor with a passion for helping others
7. Relevant IT certifications (e.g. CompTIA A+, Network+) are preferred

What we offer

At Advance IT Services Pte Ltd, we are committed to creating an inclusive, supportive and flexible work environment where our employees can thrive. We offer competitive salaries, a comprehensive benefits package, and excellent opportunities for professional development and career advancement. If you're looking to join a dynamic and innovative team, we encourage you to apply today!

About us

Advance IT Services Pte Ltd is a leading provider of end-to-end IT solutions and services. With over 15 years of industry experience, we have built a strong reputation for delivering high-quality, reliable and cost-effective solutions to clients across a range of sectors. Our team of skilled professionals is dedicated to helping our clients achieve their technology goals and drive business success.

Apply now to become our next Service Desk Analyst!