Service Desk Analyst

Do you have a passion for solving problems, supporting others, and working with technology? We're looking for a proactive and customer-focused Service Desk Analyst to join our friendly, dynamic Service Desk team.

What You’ll Do:

• Be the first point of contact for system support across the organisation
• Provide excellent customer service and technical support via phone, email, face to face and our service portal
• Troubleshoot issues and escalate when necessary, ensuring timely resolution
• Work collaboratively within the team and with wider technical support groups
• Contribute to documentation, knowledge sharing, and service improvement initiatives

What You’ll Bring:

• Proven experience in a Service Desk or IT support environment
• Excellent communication and interpersonal skills
• A customer-first mindset with strong problem-solving abilities
• Familiarity with ITSM tools and Microsoft technologies
• A commitment to continuous learning and adaptability in a fast-paced environment

Why Join Us?

• Supportive team culture with ongoing development opportunities
• Meaningful work that helps keep our digital services running smoothly
• A modern and flexible work environment
• The opportunity to grow your IT career in a collaborative setting

Ready to make a difference in how we support our organisation through technology? Apply now and bring your customer-first, service mindset and tech skills to our team!

For a copy of the Job Description visit service-desk-analyst-rd.pdf