Service Desk Analyst

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

Join our Technology Services team as a Service Desk Analyst and play a key role in delivering exceptional technology support across the organisation. As the first point of contact for IT incidents and service requests, you'll help keep our people connected, productive and supported every day. This is a hands-on role where you'll troubleshoot issues, collaborate with technical specialists, contribute to service improvements, and deliver an outstanding customer experience.

In this role, you will:

• Provide first-level support across hardware, software and workplace technologies.
• Resolve and manage incidents and service requests within agreed service levels.
• Collaborate with technical teams to escalate and resolve complex issues.
• Create and maintain knowledge articles to improve service delivery.
• Contribute to continuous improvement and IT Service Management initiatives.
• Deliver an exceptional service experience for employees across the business

What You Will Bring

You are a customer-focused technology professional with experience in service desk, end-user computing or IT support environments. You enjoy solving problems, communicating with a broad range of stakeholders and delivering a high standard of service.

To be successful in this role, you will bring:

• Experience in a Service Desk, end-user computing or similar IT support role.
• Strong analytical and problem-solving skills, with the ability to prioritise competing demands.
• Experience using IT Service Management tools such as ServiceNow or similar platforms.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to a diverse range of users.
• Knowledge of Service Operations practices, frameworks and service management principles.
• A collaborative approach and commitment to delivering exceptional customer experiences.
• Relevant IT qualifications, with ITIL certification highly regarded.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work–life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Industry‑competitive salaries
• A generous superannuation scheme, including co‑contribution
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld.

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close 5pm, Friday, 9th October 2026.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at [email protected] or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.