Service Desk Analyst

Service Desk Analyst

📍 Nashville, TN (Onsite)

📅 Long-Term Contract | Year

⏰ Monday–Friday | 8:00 AM–4:30 PM CST

The Tennessee Department of Transportation (TDOT) is seeking a Service Desk Analyst to provide end-user technical support in a fast-paced enterprise environment. This role requires strong customer service skills and hands-on experience troubleshooting desktop, mobile, application, and network-related issues.

Responsibilities

• Provide first-level technical support to end users.
• Manage and resolve up to 30 support requests per day.
• Troubleshoot hardware, software, printer, application, and network issues.
• Create, update, and manage tickets in ServiceNow.
• Support user accounts in Active Directory, including password resets and account unlocks.
• Deploy and support desktops, laptops, iPhones, and iPads.
• Provide support for Microsoft Teams, WebEx, and other collaboration technologies.

Qualifications

• Experience in a Help Desk, Service Desk, or IT Support environment.
• Strong customer service and communication skills.
• Experience with Active Directory, printer support, iOS devices, network troubleshooting (VPN/Wi-Fi), and hardware deployment.
• Experience with ServiceNow preferred.
• Ability to lift up to 50 pounds.
• Must be local to the Nashville, TN area and able to work onsite.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations are available throughout the hiring process for qualified individuals with disabilities.