Service Desk Analyst - Level 1

We are seeking multiple Level 1 Service Desk Analysts to join a large and diverse IT environment based in Logan. This is an excellent opportunity for customer-focused IT support professionals who enjoy helping end users, resolving issues, and contributing to service improvements.

Working within a collaborative Service Desk team, you'll play a key role in reducing ticket backlogs, improving service levels, and delivering a positive support experience across a broad user base.

Responsibilities

• Provide first-line IT support and incident triage
• Log, diagnose and resolve technical issues
• Support Microsoft technologies including Outlook and Teams
• Troubleshoot hardware and peripheral issues
• Escalate complex incidents where required
• Deliver exceptional customer service and clear communication to users from diverse backgrounds

About You

• Previous Service Desk or IT Support experience
• Strong customer service and communication skills
• Experience supporting Microsoft environments
• Knowledge of Outlook, Teams, Windows and hardware troubleshooting
• Experience in a council or large corporate environment will be highly regarded
• Able to start immediately or at short notice

What's on Offer

• 3-month contract with potential for extension
• Multiple positions available
• 100% onsite role in Logan Central
• Flexible remote days available occasionally when required
• Rotating shifts: 7:00am to 4:00pm or 8:00am to 5:00pm
• Café and modern open-plan workplace
• Supportive team environment within a large and complex organisation

If you're a customer-focused Service Desk professional looking for your next contract opportunity, we'd love to hear from you.

Apply now for an immediate start.