Service Desk Analyst - Previous MSP experience essential

Our client is a expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1/2Service Desk Officer to join their team!
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:
As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

• Providing first-level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.

Your skills:

• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Basic knowledge of Microsoft 365 and Windows AD.
• Intermediate Level 1 ICT troubleshooting skills.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• A desire to learn and grow into more senior roles.
• Strong documentation and independent work skills.
• Availability to work Monday - Friday, 8:30 am - 5 pm

What’s in it for you!

• Ongoing career development opportunities.
• A supportive and collaborative team environment.
• Competitive compensation package.
• Convenient location in Perth's Western suburbs.

Important note:
You must be a citizen or permanent resident to be considered for this role.

Apply today
To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to [email protected]