Service Desk & Desktop Analyst

The Opportunity

Located at either our Milton or Loganholme office, this role reports to the IT Service Desk Team Leader and is primarily responsible for providing quality Level 1-2 technical support to employees across MEGT.

This is a great opportunity for a customer-focused IT professional looking to build their Service Desk experience, strengthen their technical skills and grow their career in a supportive and collaborative environment.

• Deliver exceptional IT support and customer service to employees across the organisation
• Troubleshoot and resolve hardware, software, device and access-related issues
• Provision, deploy and support laptops, mobile devices and business applications
• Support user onboarding, offboarding, password resets and access requests
• Manage incidents and service requests through our ticketing system
• Create and maintain knowledge articles and support documentation
• Contribute to reporting, asset management and service delivery improvements
• Provide after-hours support when required

About you

You're someone who genuinely enjoys helping people, solving problems and delivering a great customer experience. You thrive in a collaborative environment, communicate confidently with a wide range of stakeholders, and are eager to contribute developing your technical skills. You’ll bring:

• 1-2 years’ experience in an IT Help Desk, Service Desk or MSP environment
• Strong customer service skills and a passion for supporting end users
• Experience supporting Microsoft 365, Active Directory/Entra ID and end-user devices
• Familiarity with Microsoft Intune, Exchange Online, ticketing systems and remote support tools
• Confidence troubleshooting Microsoft Office applications, printers, mobile devices, VPNs and basic network connectivity issues
• Strong troubleshooting and problem-solving skills, with the ability to identify when to escalate
• Ability to manage competing priorities in a fast-paced environment
• Excellent communication skills, with the ability to explain technical concepts in simple terms
• A proactive attitude and commitment to continuous learning and improvement

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 *–*and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• Flexible working options
• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development & study support
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

How to Apply

Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.

If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call [1300 634 863](tel:1300 634 863).