Service Desk Associate Manager

THE WORK:

Discover the opportunity to lead with insight and collaboration.

• You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions.
• You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management.
• Join us to make a meaningful impact and help shape the future together.
• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication to minimize downtime.
• Facilitate restoration of service to the production environment promptly and efficiently.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

Expert proficiency in Service Desk Management.

• A minimum of 5 of experience in relevant related skills and 12+ years overall.
• Bachelor''s Degree in relevant field of studies.

**BONUS POINTS IF YOU HAVE:**Advanced problem solvingIntermediate communication skills

Advanced conflict resolution

Intermediate process improvement

Beginner project coordination*