Service Desk

About the Role 
Key Responsibilities

• Provide Level 1/2 IT support to end users
• Troubleshoot hardware, software, and network issues
• Manage incidents and service requests through ticketing systems
• Deliver excellent customer service in a fast-paced environment

Key Requirements:

• Experience in a Service Desk or IT Support role
• Strong communication and problem-solving skills
• Familiarity with ITIL processes (preferred)
• Ability to work in a team-oriented environment

WHO WE ARE 
Kirra Services is a leading provider of IT services and recruitment personnel, headquartered in Canberra, ACT. Award-winning winners of the Seek SARA 2025 Small Recruitment Company of the Year, we partner closely with a range of Federal Government agencies and are continuously seeking talented professionals to join our growing team.  
 
Kirra Services is proudly SupplyNation Certified and majority Indigenous-owned. We are committed to creating opportunities for all Australians and strongly encourage Aboriginal and Torres Strait Islander candidates to apply for all roles.