Tata Consultancy Services
Service desk
2 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
1 September 2026
What they need
Role: Service desk
keywords: Service desk
Desired Experience Range 3 - 6 years
Location of Requirement Chennai
Responsibility Expectations from the role
• Answers and responds to inbound calls or electronic requests from end-users regarding products
• Creates and documents all support calls from the user community into the service desk tracking software
• Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
• Analyses and resolves all application software or hardware incidents and requests from end-users
• Ensures to log and tracks incidents and requests from identification through resolution stages
• Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
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