Service Desk

● Answer inbound calls, respond to emails, and ticket inquiries from clients and end-users.

● Log, track, and update issues in the ticketing system accurately and promptly.

● Perform initial troubleshooting and provide remote technical support for software, hardware, and network-related issues.

● Coordinating with field support through step-by-step solutions to resolve problems.

● Escalate complex or unresolved issues to higher-level support teams following established protocols.

● Document all interactions, troubleshooting steps, and resolutions in the system for future reference.

● Monitor open tickets to ensure timely updates and closure according to SLA targets.

● Collaborate with other IT support staff and departments to ensure seamless resolution of issues.

● Adhere to data privacy, information security, and company policies during all customer interactions.

● Perform other tasks assigned by Immediate Supervisor and Department Head.

Additional Details:

• Willing to relocate/deploy at Clark International Airport in Pampanga
• Project-based employment

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Work Location: In person