Service Desk Engineer-Chennai

Dear Candidate,

We are looking for service Desk Engineer for our team.

Exp: 1-2yrs

Location: Chennai/WFO

Job Summary

The Service Desk Agent provides front-line technical support to users by handling incoming requests via phone, email, and chat. The role focuses on initial troubleshooting, accurate ticket logging, and delivering a positive customer experience.

Key Responsibilities

• Receive and log incidents and service requests from users.
• Provide first-level troubleshooting for common IT issues.
• Support password resets, account unlocks, and application access issues.
• Escalate unresolved incidents to higher-level support teams.
• Maintain proper ticket documentation in the ITSM system.
• Follow defined support procedures and SLA requirements.

Skills

• Basic knowledge of Windows operating systems and Microsoft Office tools.
• Familiarity with service desk processes and ticketing systems.
• Good communication and customer service skills.
• Ability to work in shift-based environments.

Qualifications

• Bachelors degree or diploma in IT or related discipline.

12 years of technical support experience preferred.

Interested candidates please share your resume to [email protected]

Regards,

Karthik Kishore