Tekskills
Service Desk Engineer
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
18 August 2026
What they need
Job Title: Quality Analyst (Support or Service Desk)
Location: Chennai & Indore (Hybrid)
Experience:
4-6 years in support quality or service desk QA roles
Mandatory:
- Excellent verbal and written communication skills.
- Strong analytical and observational skills.
- Experience with QA tools and scorecards.
- Familiarity with support workflows, ticketing systems, and ITIL practices.
- Ability to deliver constructive feedback and coaching.
- Prior experience in a support or service desk environment.
- Good to Have:
- Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.).
- Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.).
- Knowledge of quality frameworks (e.g., Six Sigma, COPC).
- Google Workspace Administrator certification is a strong advantage.
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