Service Desk Engineer

Exclusive opportunity

Onsite

Service Desk Engineer

Hexaware Technologies

Service Desk Engineer

Skills

JiraServiceNowCustomer SupportCompliance

2 months ago

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Important information

Contract type:

Permanent

Location:

Bengaluru, Karnataka, India

Work mode:

Onsite

Published on:

19 August 2026

What they need

Role & responsibilities

Manage and resolve incidents/service requests through ServiceNow or Jira.
Provide L1/L2 support for Windows OS, Office 365, Outlook, VPN, and hardware issues.
Monitor ticket queues and ensure SLA compliance.
Perform user account management and password resets.
Escalate complex issues to relevant teams and maintain documentation.

Preferred candidate profile

3-6 years of Service Desk/Desktop Support experience.
Experience with ServiceNow or Jira ticketing tools.
Strong knowledge of Windows 10/11 and Microsoft Office 365.
Good knowledge of Active Directory and networking concepts.
Good communication and customer support skills.

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